Terms of conditions

The following General Terms and Conditions (GTC) apply to the sale of goods by Nordic Trading Group BV (hereinafter also "Nutropa", "we" or "seller") via our online shop at nutropa.com (hereinafter also "shop" or "website") in the version valid at the time the contract is concluded. They can be accessed at any time at nutropa.com/pages/termsofconditions .

 

1. CONCLUSION OF CONTRACT

(1) The presentation of goods on our website merely represents a non-binding invitation to visitors to our shop to make us a purchase offer. Sending the order in the web shop by clicking on the "Buy" button represents a binding offer to conclude a purchase contract on the part of the visitor.

(2) We will immediately confirm receipt of the order by sending an automatically generated email (“ confirmation of receipt ”). This message does not constitute acceptance of the offer to conclude a purchase contract. A valid purchase contract is only concluded upon receipt of a further email (“shipping confirmation”) or upon dispatch of the ordered goods.

(3) The contract is concluded with Nordic Berg Trading Group UG,Dorfstraße 15

24975 Maasbüll, Deutchsland

 

2. PRICES AND PAYMENT

(1) The prices quoted are in euros including VAT plus the stated shipping costs. The prices quoted at the time of the order apply.

(2) We will automatically arrange for any refunds to be made to the account you used for payment. If you pay by invoice or in advance, the refund will be made to the account from which the transfer was made.

(6) Nutropa encrypts all your information using SSL (Secure Socket Layer) protocol. This means that unauthorized persons are not granted access to your data.

 

3. DELIVERY

(1) Goods are delivered by post to the delivery address specified by the buyer. In exceptional cases, delivery bottlenecks or other unforeseeable circumstances may result in longer delivery times than those specified. In particular, we have no influence on delivery delays caused by the shipping company. For orders from abroad, delivery may be delayed accordingly.

(2) The specified delivery period begins upon receipt of payment.

(3) The delivery costs shall be borne by the buyer.

(4) You cannot collect the goods directly from Nordic Trading’s address.

(5) Detailed shipping information is available at any time at nutropa.com/pages/shippinginfomration

 

4. RESERVATION OF TITLE

We reserve ownership of the goods until the purchase price has been paid in full.

 

5. REGISTRATION ON OUR WEBSITE

(1) Nutropa gives the customer the opportunity to register at nutropa.com by clicking on the "Register" button and to open a customer account. Registration is purely voluntary in order to simplify future orders. Registration is not mandatory in order to place orders.

(2) The customer is obliged to treat his personal access data confidentially and not to make it accessible to unauthorized third parties.

(3) Registration with Nutropa is free of charge. There is no entitlement to registration. We can also make registration subject to further conditions (e.g. verification of registration data). The customer is obliged to provide correct and accurate information when registering. Changes to data should be reported by the customer to avoid costs if he wishes to place a new order. In particular, the customer must provide his full name, address and email address. Nutropa is entitled to effectively send declarations to the customer to his email address, unless a stricter form is mandatory by law or agreement.

(4) The personal data saved during registration will be stored by us so that the customer can log in again at any time using his or her access data. Further information on the handling of personal data and data protection in general can be found in the data protection declaration, which can be accessed at nutropa.com/pages/privacypolicy .

(5) You must be at least 18 years old to register and order on our website. You must confirm that you are at least 18 years old.

 

6. RIGHT OF WITHDRAWAL

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

RIGHT OF WITHDRAWAL:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must:

 

Berg Trading Group UG

Dorfstraße 15

24975 Maasbüll

Deutchsland

 

Phone: +49 40 74306129

Email:contact@nutropa.com

 

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

 

CONSEQUENCES OF WITHDRAWAL:

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. Please contact our customer service at contact@nutropa.com to receive a return label for free return. If you return the package at your own expense, we reserve the right to only refund the cheapest insured package option and only upon presentation of an invoice.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

CANCELLATION FORM

If you want to cancel the contract, please fill out the following form and send it back to us. However, the cancellation can also be declared informally.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _____________________________________________________   Ordered on (*)/received on (*) __________________   Name of consumer(s) _____________________________________________________   Address of the consumer(s) _____________________________________________________   Signature of the consumer(s) (only if notification is on paper)   __________________   Date __________________   (*) Delete as appropriate.

 

EXCLUSION OR EARLY EXPIRATION OF THE RIGHT OF WITHDRAWAL:

 

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Furthermore, the right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

 

 

7. WARRANTY

Warranty rights apply.

 

8. DISCLAIMER

(1) The seller is liable without limitation for intent and gross negligence. In the case of simple negligence, the seller is only liable for damages resulting from injury to life, body or health or a material contractual obligation (obligation whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner regularly relies and may rely).

(2) In the event of a breach of essential contractual obligations due to simple negligence, the Seller's liability is limited to the foreseeable, typically occurring damage. Otherwise, the Seller's liability is excluded.

(3) The above limitations of liability also apply to the benefit of the legal representatives and vicarious agents of the Seller.

(4) The above limitations of liability do not apply if the seller has fraudulently concealed a defect or has given a guarantee for the quality of the goods. The same applies to claims by the buyer under the Product Liability Act.

 

9. ELECTRONIC COMMUNICATION

(1) The buyer expressly agrees that communication between him and Nutropa takes place electronically, in particular via unencrypted email. The buyer is aware that unencrypted emails only offer limited security and confidentiality.

(2) The buyer must ensure that the email address he provides for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

 

10. FINAL PROVISIONS

(1) The buyer’s general terms and conditions (GTC) do not become part of the contract, even if Nutropa does not expressly object to them.

(2) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

(3) We are not willing or obliged to participate in dispute settlement proceedings before a consumer arbitration board.